Hyderabad Electric Supply Company

Shutdown Schedule Time Framework for New Connection Disconnection Policy Reconnection Policy Detection Policy Extension / Reduction of Load Shifting of Connection Service Centre's Tariff Installment Powers Consumer Service Manual Safety Guide

Installment Powers

SECTION-XIII

POWER FOR PAYMENTS UNDER COURT ORDERS, REFUND OF DEPOSITS, RECTIFICATION OF ERRORS OR MISTAKES ETC,IN ELECTRICITY BILLS, SUSPENSION OF RECOVERY OF ELECTRICITY DUES, RECOVERY OF ELECTRICITY DUES BY INSTALMENTS, WAIVER OF SURCHARGE LEVIED DUE TO NON-PAYMENT OR PART PAYMENT OF ELECTRICITY BILLS, EXTENSION IN DUE DATE OF PAYMENT OF ELECTRICITY BILLS, WRITE-OFF OF IRRECOVERABLE ELECTRICITY DUES AND WAIVER OF AUDIT OBJECTIONS AND WRITE-OFF OF OTHER IRRECOVERABLE AMOUNTS ETC.

Nature of Powers		Competent Authority	Monetary Limit
121.1	Payment under Court Order.(Judicial & Quasi Judicial Forums)	Chief Executive Officer Technical, Finance, HR/ADMIN, Operation Directors, Director Customer Services Managers/SEs or equivalent. XENs or equivalent. ROs or equivalent.	Full Powers Rs.2,00,000 Rs.100,000 Rs. 50,000 Rs. 25,000
121.2	Refund of deposit through court orders.	Chief Executive Officer Technical, Finance,HR/ADMIN, Operation Directors, Director Customer Services Managers/SEs or equivalent. XENs or equivalent. ROs or equivalent.	Full Powers Rs.2,00,000 Rs.100,000 Rs. 50,000 Rs. 25,000

2. Running Connections

12.2.1	Suspension of recovery of electricity dues in respect of electricity bills under dispute (where dispute has arisen apparently on genuine technical grounds or due to wrong application of tariff or fault of the Department and that the bills under dispute can not be corrected or revised without obtaining detailed report/comments from the Sub-Divisional Officer/R.O and XEN concerned through the usual channel where necessary.	Chief Executive Officer Director Customer Services Manager(CS)/SEs XENs RO/SDOs	Full Powers. For a maximum period of 50 days for bills upto Rs,1.Million For a maximum period of one month for bills upto Rs.0.5 Million For a maximum period of one month for bills upto Rs.0.1 Million For a maximum period of one month for bills upto Rs,5,000
12.2.2	Recovery of arrears (excluding current consumption charges) of electricity bills containing accumulated consumption charges or of under assessment in the past which are not disputed by the consumer and where the fault of not billing the consumer for a actual consumption regularly every month or of under assessment in the past lies with the department.	Chief Executive Officer Director Customer Services Manager(CS)/Ses XENs SDOs	Full Powers 1.0milions for a maximum of 12 equal monthly installments For 4 equal monthly installments for arrears upto Rs.2,00,000 For 3 equal monthly installments for arrears upto Rs.25,000 For 3 equal monthly installments for arrears upto Rs.10,000
12.2.3	Recovery of electricity dues By installments from Government and Semi-Governments departments/ Institutions and Local Bodies.	Chief Executive Officer Director Customer Services Manager(CS)/Ses XENs SDOs	Full Powers. Full Powers for a maximum of 12 equal monthly installments. Full Powers for a maximum of 6 equal monthly installments Maximum of 3 equal monthly installments Maximum of 3 equal monthly installments

3. Rectification in Billing

12.3.1	Rectification of incorrect entry in an electricity bill regarding tariff applicable, sanctioned load and maximum demand.	Chief Executive Officer Director Customer Services Manager ( CS) /SEs and equivalent Xens & equivalent	Full Powers upto the limit of their load sanctioning authority.
12.3.2	Rectification of arithmetical error or critical mistake or incorrect entry in and electricity bill regarding old meter reading, new meter reading and advance consumption.	ROs/SDOs and equivalant	Full Powers
12.3.3	Rectification of arithmetical error or critical mistake or incorrect entry in and electricity bill regarding any arrears amount shown therein but already paid by the consumer	ROs/SDOs and equivalant	Full Powers
12.2.4	Extension in due date of payment of electricity bill	Chief Executive Officer Director Customer Services Manager(CS)/Ses XENs SDOs	Full Powers upto 10 days Full Powers for a maximum of 5 days for bills upto Rs.0.5 Million For a maximum period of 5 days for bills upto Rs.200,000 For a maximum period of 3 days for bills upto Rs.25,000 For a maximum period of 3 days for bills upto Rs,10,000/=

Disconnected Connection

12.2.5	Recovery of electricity dues outstanding against previous (disconnected) consumers by installments where the prospective applicants for supply undertake to pay the arrears by easy installments along with their current consumption charges, as a condition precedent to restoring supply to their premises.	Chief Executive Officer Director Customer Services Manager(CS)/Ses XENs SDOs	Full Power Maximum of 6 equal monthly installments for arrears upto Rs.1.0 million Maximum of 3 equal monthly installments for arrears amount upto Rs,1,00,000/= Maximum of 3 equal monthly installments for arrears amount upto Rs.20,000/=
12.2.6	Waiver of surcharge due to non-payment or part payment of electricity bills on account of departmental faults	Chief Executive Officer Director Customer Services Manager(CS)/Ses XENs SDOs	Full Power Rs 10,000 in each case Rs 5,000 in each case Rs 2,000 in each case Rs 500 in each case
12.2.7	Write-off of irrecoverable electricity dues	Chief Executive Officer Director Customer Services Manager(CS)/Ses XENs SDOs	Full Power Rs,50,000 in each case Rs,2,000 in each case Rs,500 in each case Rs,100 in each case
12.8.1	Waiver of internal audit objection and write off irrecoverable amount	Chief Executive Office Joint committee of Finance Director, Director Customer Services and Manager internal Audit.	Full Power Rs, 20,000
12.8.2	Waiver of internal audit objections of the local audit parties pertaining to Application of Tariff, Under charges. Sanctioned load and maximum demand.	Chief Executive Officer Managers / SE.s & equivalent XENs	Full Power Rs, 0.1 Million in each case Rs,25,000 in each case